Information We Collect

We collect various types of information depending on how you engage with our services. Some data comes directly from you, while other information is gathered automatically through your use of our platform.

Personal Information You Provide

• Contact details including name, email address, phone number, and postal address
• Financial information necessary for analysis purposes, such as income data, asset details, and investment preferences
• Identity verification documents when required for regulatory compliance
• Communication records including emails, messages, and phone call notes
• Payment information for service fees and transaction processing
• Professional background details relevant to financial assessments

Information Collected Automatically

When you access our website or use our services, we automatically collect technical data that helps us improve functionality and security.

• Device information such as IP address, browser type, and operating system
• Usage patterns including pages visited, time spent, and navigation paths
• Location data derived from IP addresses for regional service customization
• Cookie data and similar tracking technologies for session management
• Security logs documenting access attempts and authentication events

How We Use Your Information

The data we collect serves specific purposes that directly support our ability to provide quality financial analysis services. We don't use your information for purposes unrelated to these core functions.

We analyse your financial information to generate insights and recommendations tailored to your circumstances. This processing happens within secure systems designed specifically for handling sensitive data.

Data Sharing and Disclosure

We share your information only when necessary for service delivery or legal compliance. Here's who might receive your data and why.

Service Providers

We work with carefully selected third parties who help us operate our business. These include cloud hosting providers, payment processors, and communication platforms. All service providers sign agreements requiring them to protect your data and use it only for specified purposes.

Legal Requirements

Australian law sometimes requires us to disclose information to government agencies, regulators, or law enforcement. This might happen during tax audits, financial investigations, or court proceedings. We disclose only what's legally required and document these instances.

Business Transfers

If tanexolira merges with another company or sells assets, your information might transfer as part of that transaction. You'd receive notice about any change in data handling practices, and you'd have options regarding your continued use of our services.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We've built processes to help you exercise these rights efficiently.

1. Access: Request copies of the personal information we hold about you. We'll provide this within 30 days, though complex requests might take longer.
2. Correction: Ask us to fix inaccurate or incomplete information. We'll update our records promptly and notify relevant third parties if needed.
3. Deletion: Request removal of your data when it's no longer needed for our services. Legal retention requirements might prevent immediate deletion in some cases.
4. Restriction: Limit how we use your information while we investigate accuracy concerns or resolve disputes about processing.
5. Objection: Oppose certain uses of your data, particularly for direct marketing or automated decision-making.
6. Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.

To exercise any of these rights, contact our privacy team using the details at the end of this policy. We'll verify your identity before processing requests to protect against unauthorized access.

Data Security Measures

Protecting your financial information is our priority. We've implemented multiple layers of security covering technology, processes, and people.

Technical Safeguards

• End-to-end encryption for data transmission using TLS 1.3 protocols
• AES-256 encryption for data storage on secure Australian servers
• Multi-factor authentication requirements for system access
• Regular security audits and penetration testing by independent firms
• Automated threat detection and intrusion prevention systems
• Secure backup procedures with encrypted off-site storage

Organizational Measures

Our team follows strict protocols for handling personal information. Staff receive regular training on privacy obligations and security best practices. Access to client data is restricted based on job requirements, and we maintain detailed logs of who accesses what information and when.

Despite these precautions, no system is completely secure. If we detect a data breach affecting your information, we'll notify you and relevant authorities as required by law, typically within 72 hours of discovery.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy or as required by Australian law.

When retention periods expire, we securely delete or anonymize your information. Some data might be retained longer if involved in active legal matters or investigations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and provide a better user experience. You can control these through your browser settings.

Essential Cookies

These are necessary for basic website functionality like maintaining your login session and security features. You can't disable these without affecting how the site works.

Performance Cookies

We use these to understand how visitors interact with our site - which pages they visit, how long they stay, and where they encounter problems. This helps us improve navigation and content.

Functional Cookies

These remember your preferences like language settings or display options. They make your visits more personalized without tracking you across other websites.

Most browsers let you refuse cookies or alert you when websites try to set them. Keep in mind that disabling certain cookies might limit your ability to use some features of our platform.

Third-Party Links

Our website occasionally links to external sites that might interest you - regulatory bodies, financial education resources, or industry publications. We're not responsible for the privacy practices of these sites. When you leave our platform, we encourage you to read the privacy policy of every site you visit.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect personal information from children. If you're a parent who believes we've inadvertently gathered data about your child, please contact us immediately and we'll delete it.

International Data Transfers

Your information is primarily stored and processed within Australia. In some cases, service providers might access data from overseas locations. When this happens, we ensure appropriate safeguards are in place through contractual obligations and compliance with Australian privacy standards.

If you're located outside Australia and choose to use our services, understand that we'll transfer and process your information according to Australian law, which might differ from your local regulations.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the new policy takes effect.

Continued use of our services after changes become effective means you accept the updated policy. If you disagree with modifications, you can close your account before they take effect.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact our privacy officer first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy law compliance in Australia.